Welcometo the EMAS NAUFAL Frequently Asked Questions page. Here you'll find answers tothe most common questions about shopping, payments, shipping, returns and youronline account.
Frequently Asked Questions (FAQ)
How do I place an order on the EMAS NAUFAL website?
Shopping with EMAS NAUFAL is quick and easy.
Simply follow these steps:
Browse our jewellery collections and select your favourite products.
Choose the appropriate size, colour or available product options.
Click Add to Cart.
When you're ready, open your shopping cart and click Checkout.
Enter your shipping and contact information.
Select your preferred payment method and complete your purchase.
Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.
What payment methods do you accept?
EMAS NAUFAL offers several secure payment options, including:
Credit & Debit Cards (Visa & Mastercard, subject to payment gateway availability)
Online Banking (FPX)
eWallets (such as Boost, GrabPay and Touch 'n Go eWallet, where available)
Available payment methods may vary depending on your location and payment gateway
How can I update my account information or shipping address?
To update your personal information:
Sign in to your EMAS NAUFAL account.
Verify your login using the One-Time Password (OTP), if required.
Go to My Account or Profile Settings.
Select Edit Profile or Manage Addresses.
Update your information and click Save.
Can I cancel my order?
Orders may only be cancelled if they have not yet been processed or shipped.
To request a cancellation, please contact us as soon as possible:
Email: support@emasnaufal.com
Please include "Order Cancellation Request" in the email subject line.
Orders that have already been processed or shipped cannot be cancelled.
What currency do you use?
All prices displayed on the EMAS NAUFAL website are charged in Malaysian Ringgit (MYR).
How long does delivery take?
Estimated delivery times are:
Johor Bahru: Up to 3 calendar days
West Malaysia (Peninsular Malaysia): Up to 7 calendar days
East Malaysia (Sabah & Sarawak): Up to 10 calendar days
Delivery times may vary during public holidays, festive seasons or promotional campaigns.
How do I use a voucher code?
You can apply your voucher code during the checkout process.
Simply enter the voucher code in the designated Voucher / Discount Code field before completing your payment.
If the voucher is valid, the discount will automatically be applied to your order.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to monitor your delivery through our courier partner's tracking system.
I still have questions
If you couldn't find the answer you're looking for, our Customer Service team is happy to assist you.
WhatsApp: +60 12-234 8203
Email: support@emasnaufal.com
Our team will be pleased to answer your questions and help with your order, products or any other enquiries.
Thank you for choosing EMAS NAUFAL.
