Common Questions and Answers
Wondering how to make a purchase on our site?
Shopping on our website has never been simpler! Just follow these easy steps to place your order:
1. Explore our range of products and pick the items that catch your eye.
2. Select the appropriate size, color, or any specific options available for the product.
3. Hit the *Add to Cart* button to save your selections.
4. When you're ready to proceed, click on the *Cart* icon and choose *Checkout*.
5. Fill in your shipping and contact information.
6. Select your preferred payment method and finalize the transaction.
Once your purchase is completed, you'll receive a confirmation email with all the details of your order. Happy shopping!
What payment methods are offered?
The website https://emasnaufal.com provides multiple payment options, including the following: credit card transactions through iPay88 (Visa or Mastercard for Malaysia-issued cards only), internet banking, and eWallets like Boost, GrabPay, and TnG.
How can I update my personal account information and shipping address?
To update your personal information and shipping address, follow these steps: Log in to your account using your email and the six-digit OTP (One-Time Password) you received. Navigate to Profile Settings. Choose either Edit Profile or Addresses. Update your personal information or modify/add your shipping address. Finally, click Save to confirm the changes.
Is it possible to cancel an order that has already been placed?
If your order status is still marked as pending, you can proceed with the cancellation process. Simply send an email to our customer service team at support@emasnaufal.com. Make sure to use the subject line "Request to Cancel Order" to clearly communicate your request. Please note that orders already in the shipping stage or those that have been shipped cannot be canceled.
What currency is used for transactions with the product?
All product transactions will be conducted in Malaysian Ringgit (MYR).
How long does delivery usually take?
Deliveries typically take around 3 to 5 working days for Peninsular Malaysia, while for Sabah and Sarawak, the estimated time is 5 to 7 working days.
How can I use the voucher code to redeem it?
You can redeem the voucher code during the checkout page.
I still have questions!
Sorry that we're unable to cover your
questions! in the FAQ page. Please kindly send us an email to support@emasnaufal.com or to WhatsApp +60 12-234 8203 for us to cover your
questions.